success stories
real stories. real people.
Toilet safety rails were initially considered to improve bathroom ease, but our assessment revealed the need for additional support. We recommended a simple, yet effective solution: a bidet. Collaborating with the family and trusted vendors, we facilitated an affordable purchase and seamless installation. The result was transformative—our client regained independence and dignity, while the family experienced peace of mind knowing their loved one benefited from thoughtful, innovative care.
personal care
Even personal Care can be innovative
When tasked with picking up a client’s medications, we went beyond simply following instructions. Noticing an unusually high co-pay despite excellent Medicare and gap coverage, we approached the situation with the same care and caution we’d use for our own finances. After working with the pharmacy, we discovered her newest health plan was missing from their records—an important issue. Our proactive approach saved money and prevented unnecessary spending. Unlike typical courier services, we have the expertise to identify and resolve insurance gaps, maximizing savings for our clients.
Prescriptions
& health plans
minimizing cost requires thoughtful expertise
Mental status changes in seniors are often dismissed as normal aging, but they can signal a UTI. When we noticed confusion and discarded UTI medication in the trash, we didn't fail to notice or ignore it. We quickly alerted the family and sought authorization to contact the doctor. A urine sample kit was delivered to the home, and we assisted with collection and lab pick-up. The next day, the pharmacy notified us that an antibiotic was ready for pick-up. This proactive approach ensured timely care, highlighting our commitment to the well-being of our clients.
undiagnosed health issues
thorough and attentive care ensures no detail is overlooked
Our client had difficulty getting up from the couch and a history of falls, despite using a walker. After assessing the situation, we recommended a recliner that raises the person to a standing position at the push of a button. This simple solution improved mobility and significantly reduced the risk of falls, enhancing safety and independence at home. We also took care of researching, purchasing, and arranging the delivery of the product—providing true service from start to finish.
fall risk mitigation
innovative solutions For unique needs.
When seniors lose confidence in their mobility, they often limit themselves to one or two rooms, missing out on the spaces that bring them joy. A beautiful loft office overlooking the marsh, where managing investments once brought purpose, became difficult to access due to a few steps. Our assessment recommended installing a ramp with lighting and rails, providing safe, easy access without the fear of falls. This simple solution restored confidence and comfort, allowing the individual to enjoy time in the office once again. Senior depression often arises from the loss of independence in the name of safety. We believe in preserving familiar comforts while minimizing risks.
Loss of independence & depression
REclaiming Confidence in Mobility
Our client was taking medications twice a day, using a plastic dispenser, but was missing doses several times a week, affecting her health and memory. Caregivers would remind her to take her meds, but she often claimed to have taken them and simply refilled the dispenser. To address this, Cove researched medication dispensing solutions and introduced the Hero Health pill dispenser. With its alarms, notifications to family and caregivers, phone calls to the client, and remote dispensing, medication adherence improved to 100% from day one and continued through the 3-month mark. At a cost of $44/month, it was more affordable than an RN filling the dispenser weekly or hiring a caregiver for reminders.
Technology
We don't believe in
one-size-fits-all solutions
During a lengthy wait at an eye doctor appointment, our client was left alone in a dark room without updates on physician delays, causing her distress. Recognizing her experience as unacceptable, we canceled the appointment and arranged services with a provider who values respect and care. Our client's gratitude for having her concerns validated, especially when seniors' worries are often dismissed, highlights our commitment to treating every interaction with dignity and respect.
client advocacy
honoring dignity and well-being.
Our team was hired to drive a client to and from dialysis education in preparation for HOME dialysis. While the client's sons were supportive, their business and family commitments made nightly dialysis management challenging. Recognizing the need, our care manager was proactive connecting the family with a local concierge nursing service trained in home dialysis. The service was soon retained to assist with nightly care. Even when we are not the on-going provider, we always prioritize what's best for our clients, their families and our provider partners.
bespoke nursing care
Prioritizing unique needs, even if they are met by another service.
Book a complimentary discovery call with us!
If you'd like to schedule a complimentary consultation with Donna Pellegrino, please use the calendar below to choose a suitable time slot. We look forward to speaking with you!
