success stories
real stories. real people.
Toilet safety rails seemed like a natural solution to bathroom ease, but getting on and off the toilet was only one aspect. Our assessment identified more support was needed for hygienic ease. So, we suggested something simple, yet effective: a bidet.
Working closely with the family and trusted vendors, we made sure the bidet was affordably purchased and seamlessly installed. The results were transformative! The client gained freedom and dignity in their daily routine, while the family felt relief knowing their loved one benefitted from innovative modifications.
personal care
Even personal Care can be innovative
When asked to pick up a client's medications, we didn't just follow instructions blindly. The co-pay was unusually high despite excellent Medicare and gap coverage. Instead of just paying the cost, we handled the transaction with the same economic caution we'd use with our own wallets.
By working with the pharmacy, we made sure they had the most up-to-date health plans on file. Turns out, her newest plan was missing, which was a big deal. Our proactive approach not only saved money and prevented the family from spending unnecessarily. Unlike your average courier service, we've got the expertise to spot and fix gaps in insurance coverage, amplifying the savings which benefit our clients.
health plans
minimizing cost and maximizing coverage requires thoughtful expertise
Mental status changes, in seniors, are often mistaken as part of the aging process; yet could be the result a UTI. So when we noticed signs of confusion and discarded boxes of over-the-counter UTI medications in the trash, we quickly informed the family, seeking authorization to contact the doctor for a urinalysis.
The doctor arranged for a urine sample kit to be delivered to the home and we assisted the client in timely collection followed by a scheduled lab pick-up. The following day, the pharmacy notified our care manager that an antibiotic was awaiting pick-up.
This proactive approach underscores our dedication to clients' well-being, ensuring they receive timely assessment and care.
undiagnosed health issues
We prioritize thorough and attentive care.
Getting up from the couch presented our client with difficulty and a history of falls despite walker support. Our assessment suggested a recliner that raises the person from a sitting to a standing position with the push of a button. This simple, yet effective solution not only addressed the client's mobility challenges, but also significantly reduced his risk of falls, enhancing safety and independence at home.
fall risk mitigation
We believe in finding innovative solutions to meet our clients' unique needs.
Our client has a beautiful loft office overlooking the marsh where he finds purpose and joy in managing investments. Despite a home elevator, the few steps to the loft made him uneasy about using the peaceful space. Our assessment recommended a ramp installation, with rails. Continuing to enjoy time in his office, without fear of falls, offered renewed confidence and joy. Senior depression is not uncommon as independence is often stripped away for the sake of safety. We believe in providing the same comforts they've always enjoyed while mitigating risk.
enhancing quality of life
Comfort at home and safety provisions co-exist
A client asked us to help her buy a mobile phone to stay connected with distant family. We didn't just hand her any device. Recognizing the value of video calls for maintaining meaningful connections, we suggested an iPhone and provided thorough education on its use. Despite initial hesitations and years of delay, our client embraced the technology and experienced a profound uplift in spirits, feeling reconnected with loved ones.
Technology
We don't cookie cutter solutions; we anticipate needs and empower our clients.
During a lengthy wait at an eye doctor appointment, our client was left alone in a dark room without updates on physician delays, causing her distress. Recognizing her experience as unacceptable, we canceled the appointment and arranged services with a provider who values respect and care. Our client's gratitude for validating her concerns underscores our commitment to ensuring every interaction is met with dignity and respect.
client advocacy
We prioritize dignity and well-being.
Our team was hired to drive a client to and from dialysis education to prepare for HOME dialysis. The gentleman's sons were hands-on and supportive, yet managed a business and family responsibilities. The nightly dialysis management would be difficult to support. Our care manager mentioned this unique situation to a local concierge nursing service, knowing they'd be open to a niche service. They had their staff trained in home dialysis and were soon retained by the family to support nightly dialysis. Even when we aren't the on-going provider, we believe in doing what's best for our clients, families and provider partners.
bespoke nursing care
Our approach recognizes each client's unique needs.
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